Hello! Could you help me with this?
When the requester starts filling out the form, there should be a save button. The request will be saved as a draft in the requester's task queue. The requester can edit or delete the draft at any time.
If ServiceNow is unavailable, an automatic save task will be created. This task will save the request as a draft in the requester's task queue. The requester can edit or delete the draft at any time.
