Save, Save and Exit button getting disabled for few records

[pradeepshokeen]

Hello Experts,

we are facing issues in relationship editor wherein few users are seeing Save, Save and Exist button as read only, This is happening for few Application CI records

I could also see some orphaned relationship records, is this something to do with this issue.

user cannot see Save, Save and Exit button

whereas same user can see the buttons for different CI's in the same class.

any troubleshooting steps that I may follow to eliminate this issue.

Thanks,

Pradeep.

[narendrand]

Hi Catherine,

I am also facing the same issue for specific CIs.

May i know, how you are confirming that, CI not missed with any parent or child in relationship table?

Regards,

Narendran

[yashwanthnarapa]

Hi Guys,

Me and Catherine have worked on this issue and we have found out that For the particular CI(base CI) ,   there are some relationships which have null type. If you can go and delete those records you will see the save button enabled again.

[narendrand]

Hi Yashwanth and Catherine ,

I have cleared the empty type record from relationship table, now save button is accessible.

Thank you so much guys.

May I know, which script is running in the back end of this functionality?

Regards,

Narendran

[yashwanthnarapa]

Hi   Narendran,

I am glad you were able to solve the issue.   I don't think this is a script issue. If you observed the save form when loading is available but gets disable immediatley when the form is fully loaded, so I think the save button will be available only when the form is valid. Anyways the you could search for relationshipeditor under the repo app-cmdb. Hope this helps

[Catherine Morri]

Hello!   I was just coming out here to update this discussion with what we discovered - you beat me to it!   Thanks again for your help.