Sc Task form field change

[Snehal]

I have requirement if Sc task having pending reason as awaiting user response and when user respond then make state field to work in progress

Now the thing is i have different catalogs like Tech,HR,Facilities and Operations and under that i have multiple categories and catalog items under that and we call catalog as a different departments so requirement is for all the department if we raise any request from different department and after that when Sc task having pending reason as awaiting user response and when user respond then make state field to work in progress i am trying to achieve it by using BR please suggest me the exact conditions in BR

Help will be much appreaciated !

Thanks in advance .

[Mark Manders]

I am not sure what the catalogs/departments have to do with your requirement. 

You need to check on your setup. Normally, end users don't communicate to the sctask directly. The RITM is used to communicate with end users. So from there you need to create a flow or BR to identify the update as update from the end user and if that condition evaluates to true, update the state of the task.

Be aware that a RITM can have more than one task and when it does, all tasks will be updated.