Scheduled import error

[california123]

Hi,

I am getting this error

"java.io.IOException: SSH authentication failed, Failed to connect TCP"

when i tried with scheduled import .

i added both parameters and tried but its not working :   mid.ssh.use_keyboard_interactive and mid.ssh.use_snc=true

I have selected the "SFTP" as the File retrieval method

   

[california123]

Can you please tell how to do that ?

[Dave Smith1]

SSH into it from another IP outside your firewall, confirm it's reachable.

Best speak to your network team if you're unsure of how SSH works - they should be able to confirm it's connectable for you.