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alishamulan
Tera Contributor

‎02-27-2025 01:53 AM

Ticket to be auto closed after 2 days if it is in resolved state and is not closed by user.  how to solve this?

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Community Alums
Not applicable

‎02-27-2025 01:57 AM

Hi @alishamulan ,

You can use the script mentioned in the Solution:

https://www.servicenow.com/community/itsm-forum/how-to-auto-close-incidents-in-5-working-days-after-...

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-27-2025 01:59 AM

Hi @alishamulan 

You can use the out-of-the-box (OOTB) property to close the incident, or you can use the Flow Designer as well, which is a low-code option. It allows you to perform actions such as looking up records and updating the record.

 

https://www.servicenow.com/community/now-platform-forum/flow-for-automatic-closing-on-hold-incident/...

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Ankur Bawiskar
Tera Patron
Tera Patron

‎02-27-2025 02:04 AM

@alishamulan 

is this for incident table?

If yes then this happens OOB simply update the property to 2 days instead of 7 days

Check links shared by other members.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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