scheduled report email is triggering to the user who is not included in users field or emails field

[Hareesha]

I have a scheduled report and i have added users to it, but its triggering to those users and one more user who is not part of those users.in logs i am getting like 'Notification (unknown) included recipients as a delegate of another recipient (see "Delegates")'

[Sagar Pagar · Accepted solution]

Hi @Hareesha,

The unknown users included due to some users have added them as a delegate for some time. hence they are also receiving the same notifications.

Take a look at KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0635953 

Delegate record contains "All notifications" check box as true. hence all notifications will be received by delegate users.

Thanks,

Sagar Pagar

[Riya Verma]

Hi @Hareesha ,

Hope you are doing great.

To address this issue and ensure that notifications are sent only to the intended users, we can make the following modifications to the scheduled report configuration:

1. Review the user delegation settings for each user in the report recipients list. Delegation allows one user to receive notifications on behalf of another user. Make sure that no user is mistakenly set as a delegate for another user, especially the unintended user.
2. If necessary, modify the delegation settings to remove any unwanted associations.