Use PDIs? Take our 5-minute survey to help shape the PDI roadmap.

Scope custom application from vendor

Khanna Ji
Tera Guru

Hi Team,

 

We have a store app used called Connector4U and planning to stop using it by terminating the contract. If we do that, are we allowed to still use its tables and data? Or will it be blocked some how?

3 REPLIES 3

Ankur Bawiskar
Tera Patron

@Khanna Ji 

terminating means?

your company will stop paying the license fees for renewal right?

OR

you are planning to uninstall that app? -> if uninstall then all the artifacts will be gone like table, fields, scripts etc

better to check with that app contact email address

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Termination means yes, end the contract and stop paying the vendor but app will still be there with all its tables, data, workflows and schedules etc.

Dr Atul G- LNG
Tera Patron

Hi @Khanna Ji 

 

 

 

If you wish to stop using the app, you will need to speak to the vendor who developed it. I can see that it was developed by Plat4mation. Please contact them directly, as I’m sure they will have an offboarding process in place as well.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************