Scoped app - Configure a specific sys_ref_list view?

[Pierre Charrie1]

Hello ServiceNow Developers,

I am working on a scoped application that uses the core_company table (read-only).

I have a requirement to show specific company fields when looking for the records I want (let's say "vendor", "customer", ...)

My issue is: the view opened when clicking on the reference lookup search (magnifier) is forced to sys_ref_list and this view is global so I can't change it from my scope. Anyway, I would not like to change this view as other applications and the global scope may already use this one with the fields showed (see screenshot attached).

So I would like to know if there is a way for me to force the view showed for this very "Company" field.

I have created a specific view on the company table
I even created a view rule (global scope) to force my custom view for users with my application role, it works on lists, on forms, but not on this specific context...

Thank you

[Ashutosh Munot1]

Hi,

See below link.

https://community.servicenow.com/external-link.jspa?url=http%3A//wiki.servicenow.com/index.php%3Ftit...

Thank you,

Ashutosh

[Pierre Charrie1]

Hello Ashutosh,

Thank you for your answer, but this is not what I am looking for.

I am talking about the sys_ref_list view, when clicking on the Reference Lookup icon. Not about the sys_popup when clicking on the Reference icon (see difference here: Decorations )

Regards

[Michael Domke]

Pierre,

Did you ever come up with a solution? I have a similar use case.

Thanks,
Michael

[Pierre Charrier]

HI Michael,

Unfortunately no, we ended up working out a compromise between the Application Owner and the Platform Owner to add a few fields on this default view