Scoped app table and watermark issues

[kchorny]

I have searched and searched and am not finding a solution as of yet.

Requirement:

- Send an email to the user of record in a custom app table asking them to perform a validation via a reply email.

My approach is very similar to approval emails, where users are able to click a link and send the resulting email.

In my solution for this requirement, everything is working as expected except the processing of their reply. The watermark shown in the reply email is not getting generated/cannot be found in the sys_watermark table. Therefore, the replies are not processing correctly because the watermark can't be matched to any record.

I would prefer to remove the watermark from the reply entirely and just use the record number that's in the subject line of the reply to find and update the record, but the template does not appear to have any way to TURN OFF the automatic inclusion of a watermark and it seems that the watermark is taking precedence over my inbound action script to find and update the appropriate record.

Any help would be appreciated. TIA!

[Slava Savitsky]

It is indeed possible to omit the watermark for a specific notification.

[kchorny]

Thank you, but it is already omitted on the notification itself. It's the mailto template that is linked from that notification where it is automatically added and seemingly can't be removed...

[Community Alums]

Hi @kchorny,

To me, it sounds like an application access issue, and it might be related to a similar issue that Chuck Tomasi had a few years ago, See this post, which may help:

https://www.servicenow.com/community/in-other-news/scoped-apps-and-inbound-actions/ba-p/2287297

Thanks,

Jason