scratchpad field set readonly for non ServiceDesk group

[ServiceNow Use6]

Hi,

I am trying to set a variable in the catalog item to read only for other than Service Desk group at the sc_req_item level. I tried it but still non Service Desk group is able to edit it. Kindly help.

(function executeRule(current, previous /*null when async*/ ) {

    if(gs.getUser().isMemberOf('Service Desk'))
	{
        g_scratchpad.variable = true;
    }

})(current, previous);

function onLoad() {
   
   if(g_scratchpad.variable!=true){
	g_form.setReadOnly('features', true);
   }
   
}

Regards

Suman P.

[miftikhar20]

Hi @ServiceNow Use6, 

The logic you write seems ok, double check your business rule condition "item is a" mentioned in your shot:

Does it make any sense?

hope this helps!

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution and helpful so others can benefit as well.

[miftikhar20]

@ServiceNow Use6 ,

I think issue is in condition that you are using in BR (item is a) may be because of it is not triggering.
I just tested on my PDI below scripts are working.

(function executeRule(current, previous /*null when async*/ ) {

    if(gs.getUser().isMemberOf('Service Desk'))

    {

        g_scratchpad.result = true;

    }

    else{

        g_scratchpad.result = false;

    }

    gs.addInfoMessage("Result is " + g_scratchpad.result );

})(current, previous);

function onLoad() {

     if(!g_scratchpad.result){

    g_form.setReadOnly('feature', true);

   }

}

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution and helpful so others can benefit as well.

[ServiceNow Use6]

Hi @miftikhar20,

I will test, i will let you know.

Regards

Suman P.

[Ankur Bawiskar]

@ServiceNow Use6 

please check my above response regarding workaround.

If my response helped please mark it correct and close the thread so that it benefits future readers.