Script Action not able to call outbound rest message even though the event is processed

Swarnarghya · ‎03-02-2022

We have a business rule which is scheduling one event in the event queue. The script action will run once that event is processed. And we have an event queue scheduled where we are processing the event after half an hour by using delay method in our business rule. The event is getting processed in the event logs but the script action is unable to call the outbound rest message.

Can you please help us why this is not working?

PS: Manual trigger of rest message is working fine

Ankur Bawiskar · ‎03-03-2022

If your instance is domain separated then Script action should be in global domain.

So just add this line in your script action

gs.info('My script action triggered');

If this log doesn't come then the issue is not with script

Other solution

1) make your BR as Async update and add the entire REST Message code inside BR

That should work fine

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Swarnarghya · ‎03-02-2022

Manual trigger of rest message is working fine

Anil Lande · ‎03-02-2022

Hi,

Are you getting the info message log added on 1st line?

try adding try-catch it will help you to identify run time exceptions.

try{

//your script

}catch(e){

gs.info('exception in script action :'+e);

}

Thanks,

Anil Lande

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Thanks
Anil Lande

Swarnarghya · ‎03-02-2022

no i am not getting

Ankur Bawiskar · ‎03-02-2022

Hi,

so did you add gs.info() in your above script.

I could see you are using executeAysnc() so it would wait for response

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader