Script Action triggered by an event from Business Rule not working

Milan13 · ‎08-13-2019

Hello,

I have a business rule, which triggers an event and sends notification after the event is triggered.

This works, however it should also change values of an incident form and this does not work, not sure why...

Business Rule (event triggered, notofcation tied to the BR sent..):

(function executeRule(current, previous /*null when async*/) {
gs.eventQueueScheduled('on.hold.reminder', current, 'parm1', 'parm2', current.u_on_hold_reminder);
})(current, previous);

Script Action screen shot below (not working - not setting the values as required....)

Any idea why?

Thanks a lot.

Milan

AbhishekGardade · ‎08-13-2019

Hello Milan,

1. Create after UPDATE Business rule and add below code:

(function executeRule(current, previous /*null when async*/) {

if(current.u_off_hold_date != previous.u_off_hold_date){

gs.addInfoMessage("DATE:"+current.u_on_hold_reminder+" Updaated:"+current.sys_updated_on);
gs.eventQueueScheduled ("on.hold.reminder'" , current , gs.getUserID ( ) , gs.getUserName ( ) , current.u_on_hold_reminder) ;

})(current, previous);

2. Add log in script action: add log:

gs.log("Number:"+current.number);
current.state ='9';

current.assigned_to ='sysId of assigned to';
current.udpate();

3. Go to the Event log where you can find out the event when it is processed compare it the the updated date log.

I think issue is with running timing of event or script action.

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade

Thank you,
Abhishek Gardade

View solution in original post

Milan13 · ‎08-14-2019

Hi Abhishek,

thanks for your advice, the thing is that the solution with script action should just work as I have modified the code (please see below) ang according to log I get the right gs.info data...which means the event gets fired and the script action reacts to it...

The only thing I see aproblem with is that thew current.update() part does not just work and I have no idea why....

Many thanks. Milan

gs.log('!!!MILAN - STORY43....');
setFields();

function setFields() {

//current.state = '9';
current.short_description = "Test from script action";
current.assigned_to = "";
gs.info('!!!MILAN' + current.assigned_to + current.state + current.short_description);
current.update();
}

AbhishekGardade · ‎08-14-2019

Hell MIlan,

Don't use function, directly add code and Are you working in which scope?

//current.state = '9';
current.short_description = "Test from script action";
current.setValue('assigned_to','');
current.update();

gs.info('!!!MILAN' + current.assigned_to + current.state + current.short_description);

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade

Thank you,
Abhishek Gardade

AbhishekGardade · ‎08-14-2019

Or you can create gliderecord in script action:

var grIncident = new GlideRecord('incident');
grIncident.addQuery('sys_id',current.sys_id);
grIncident.query();
while(grIncident.next()){
grIncident.short_description = "Test from script action";
grIncident.setValue('assigned_to','');
grIncident.update();
}
 Please mark as Correct Answer/Helpful, if applicable.
Thanks! 
Abhishek Gardade

Thank you,
Abhishek Gardade

AbhishekGardade · ‎08-20-2019

Hello Milan,

1. Modified your script action as below;

2. Modified your business rule:

I have tested the functionality its working.

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade

Thank you,
Abhishek Gardade

shloke04 · ‎08-14-2019

Hi,

Why can't you update your logic within a BR itself. Why do you require a Script action for this requirement?

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke