Script for task assignment based on selected zone
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05-27-2025 06:48 AM
New to scripting
Please excuse my lack of knowledge as I'm still learning.
I have a drop-down field on the catalog form called > Device Location Zone (See pic 1).
I would like to build a script for the following :
1. When user selects Calgary in the list > Assign the sctask to Deskside Support - Calgary zone (Sys id = 5df87de993c28210ef61fbf08bba108d)
2. When user selects Edmonton in the list > Assign the sctask to Deskside Support - Edmonton zone (Sys id = b8ab37f6c399ae10886c5fd1b40131fe)
I tried but not sure if i'm doing the right steps. Can someone help me?
I tried writing a script in flow designer (See pic 2 and 3)
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05-29-2025 05:54 AM
are you sure the variable name is correct?
you didn't share the log which shows what value that variable has?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader