Script Include not called with Client Script

[DominicL]

Hi SN Community,

I have a script include that is invoked by a client script. The script include is suppose to query a table and return data to populate a list of options for a field. The issue is that when the client script is executed, the response is returning Null and I see an error message from the system log: 

Exception occurred while checking rate limit: Cannot invoke "com.glide.one_extend.entity.ProviderMapping.getProviderId()" because the return value of "com.glide.one_extend.entity.GenAIConfiguration.getProviderMapping()" is null.

The client script is in a different scope than the script include. For the script include, I have accessible from selected to all application scopes and client callable checked.

I am not sure what is the cause of the issue. I am wondering if someone can provide some sort of insights? The coding to the script include and client script are below.

Client Script

function onLoad() {
   //Type appropriate comment here, and begin script below
     var getEnquiryType = g_form.getValue('enquiry_type');

    if (getEnquiryType) {
        var ga = new GlideAjax('x_csm.CsmGetLeadTeamOption');
        ga.addParam('sysparm_name' , 'getOptions');
        ga.addParam('enquiryType', getEnquiryType);
		
		debugger;
        ga.getXMLAnswer(function(response) {
				console.log('raw response ' + response);
            try {
                var leadTeamOptions = JSON.parse(response);
                g_form.clearOptions('lead_team');

                 leadTeamOptions.forEach(function(option) {
                     g_form.addOption('lead_team', option, option);
                 });
            } catch (e) {
                console.error('Error parsing response: ', e);
            }
        });
    }
}

Script Include

var CsmGetLeadTeamOption = Class.create();
CsmGetLeadTeamOption.prototype = Object.extendsObject(global.AbstractAjaxProcessor,{
    initialize: function() {},

	getOptions: function(){
		var enquiryType = this.parameter('enquiryType');
		var leadTeamOptions = [];
		
		gs.log('random log in script include');
				
			var leadTeamGR = new GlideRecord('x_csm_cf_lead_team');
			leadTeamGR.addEncodedQuery('Enquiry TypesCONTAINS',enquiryType);
			leadTeamGR.query();
			gs.log('DEBUG: query lead team gr '+leadTeamGR);

			while(leadTeamGR.next()){
				leadTeamOptions.push({
					value: leadTeamGR.sys_id.toString(),
					label: leadTeamGR.name.toString()
				});
			}
		
		gs.log('DEBUG: lead team options '+ JSON.stringify(leadTeamOptions));
		return JSON.stringify(leadTeamOptions);
		
	},

    type: 'CsmGetLeadTeamOption'
});

[Ankur Bawiskar]

@DominicL 

yes if script include never executed it will give null in client side

you need to debug step by step

[Chaitanya ILCR]

Hi @DominicL ,

try this out

SI 
update the encQuery variable value if needed with actual encoded query (better build it using the condition builder)

make sure the client callable is checked and accessible from to all application scopes if the client script is in different scope

var CsmGetLeadTeamOption = Class.create();
CsmGetLeadTeamOption.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {
    getOptions: function() {
        var leadTeamOptions = [];

        try {

            var enquiryType = this.getParameter('enquiryType');

            gs.info('random log in script include');

            var encQuery = 'enquiry_typeLIKE' /*make changes to this if needed*/ + enquiryType;

            var leadTeamGR = new GlideRecord('x_csm_cf_lead_team');
            leadTeamGR.addEncodedQuery(encQuery);
            leadTeamGR.query();
            gs.info('DEBUG: query lead team gr ' + leadTeamGR);

            while (leadTeamGR.next()) {
                leadTeamOptions.push({
                    value: leadTeamGR.getValue('sys_id'),
                    label: leadTeamGR.getValue('name')
                });
            }
        } catch (err) {
            gs.error('Error: ' + err);
        }
        gs.info('DEBUG: lead team options ' + JSON.stringify(leadTeamOptions));
        return JSON.stringify(leadTeamOptions);

    },
    type: 'CsmGetLeadTeamOption'
});

Client Script

added few more logs to check where it's going wrong

function onLoad() {
    //Type appropriate comment here, and begin script below
    var getEnquiryType = g_form.getValue('enquiry_type');

    if (getEnquiryType) {
        var ga = new GlideAjax('x_csm.CsmGetLeadTeamOption');
        ga.addParam('sysparm_name', 'getOptions');
        ga.addParam('enquiryType', getEnquiryType);
        ga.getXMLAnswer(function(response) {
            console.log('raw response ' + response);
            try {
                if (response) {
                    var leadTeamOptions = JSON.parse(response);
                    if (leadTeamOptions && leadTeamOptions.length) {
                        g_form.clearOptions('lead_team');

                        leadTeamOptions.forEach(function(option) {
                            g_form.addOption('lead_team', option.value, option.label);
                        });
                    }else{
						console.log('no options');
					}
                } else {
                    console.log('no response')
                }
            } catch (e) {
                console.error('Error parsing response: ', e);
            }
        });
    }
}

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[ZhenyuC]

Hi, I am new to SN. I am tying to build a simple ATF testcase to impersonate a user and open up a case/form, just two steps. But it failed on the second step with the same error message (see screenshot below). No idea how to fix it. It is blocking our work. Your help is appreciated!