Script include variable value undefined help

[Khalnayak]

Hi,

I have a script include which get the group from assignment rules. And then I need to display this group in the record producer form in portal.

The script include works because when I do a gs.info it is showing the group name. but issue I am having is when assigning the returned value to a variable/object it does not seem to store it.

When I do a gs.info on the variable it is saying undefined.

Also in client script not showing group name.

script include function:

getAG: function(){
	
		//var current = this.getParameter('sysparm_current');
		gs.debug('HR AG');
		var subjectPerson = this.getParameter('sysparm_req_for');
		var prodID = this.getParameter('sysparm_prodID');
		var contactType = 'self_service';
		//var source = '[producer.source]';
		var AG = '';


		var grHrService = new GlideRecord('sn_hr_core_service');
		grHrService.get('producer', prodID);

		var currentServiceTable  = grHrService.getValue('service_table');
		var currentTopicCategory = grHrService.topic_detail.topic_category.getDisplayValue();
		var currentTopicDetail   = grHrService.topic_detail.getDisplayValue();
		var currentHRServiceName = grHrService.getDisplayValue('name');


				var grSubjectPerson = new GlideRecord('sys_user');
				grSubjectPerson.get(subjectPerson);

				var currentLocation = grSubjectPerson.getValue('location');

				var grCase = new GlideRecord(currentServiceTable);
				grCase.setValue('hr_service',     currentHRServiceName);
				grCase.setValue('contact_type',   contactType);
			//	grCase.setValue('source',         source);
				grCase.setValue('subject_person', subjectPerson);
				grCase.setValue('location',       currentLocation);


				var grAssignmentRule = new GlideRecord('sysrule_assignment');
				grAssignmentRule.addActiveQuery();
				grAssignmentRule.addQuery('table', '=', currentServiceTable);
				grAssignmentRule.orderBy('order');
				grAssignmentRule.query();

				var filter;
				var found = false;

				while ( grAssignmentRule.next() && found == false ) {

					filter = grAssignmentRule.getValue('condition');

					if ( filter == '' ) {
						continue;
					}

					found = GlideFilter.checkRecord(grCase, filter, true);

					if ( found ) {
						gs.info('HR AG match: ' + grAssignmentRule.getDisplayValue('group'));
						gs.log('HR AG match: ' + group);
						AG = grAssignmentRule.getDisplayValue('group');
						return AG;
		
					}
				}

				if ( found == false) {
					gs.info('HR AG: no match');
				}},

client script:

function onChange(control, oldValue, newValue, isLoading) {
   if (isLoading || newValue == '') {
      return;
   }
	
	var ga = new GlideAjax('sn_hr_core.HRCaseAccessRP');
	ga.addParam('sysparm_name', 'getAG');
	ga.addParam('sysparm_req_for', g_form.getValue('requested_for'));
	ga.addParam('sysparm_prodID', g_form.getUniqueValue());
	
	ga.getXMLAnswer(getResponse);

	function getResponse(response){
		var answer = JSON.parse(response);
		g_form.showFieldMsg('assignment_group',answer,'info');
	
	}

   
}

[Dan H]

Hi,

Try adding .toString() in the script include after you assign the value.

AG = grAssignmentRule.getDisplayValue('group').toString();

Hope this helps.

Please mark my answer as Correct/Helpful based on impact

Regards,

Dan H

[Khalnayak]

Hi @Dan H that did not help unfortunately

[Ankur Bawiskar]

Hi,

Is the script include client callable?

what comes in alert for response?

why are you using JSON parser when you are returning only 1 value?

is your assignment_group field/variable a string or reference?

If string then use this

AG = grAssignmentRule.getDisplayValue('group');

If reference then use this

AG = grAssignmentRule.group;

Client Script:

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    var ga = new GlideAjax('sn_hr_core.HRCaseAccessRP');
    ga.addParam('sysparm_name', 'getAG');
    ga.addParam('sysparm_req_for', g_form.getValue('requested_for'));
    ga.addParam('sysparm_prodID', g_form.getUniqueValue());
    ga.getXMLAnswer(getResponse);
    function getResponse(response){
        g_form.showFieldMsg('assignment_group',response,'info');
    }
}

Regards
Ankur

[Khalnayak]

HI @Ankur Bawiskar hope your well. You have been missed.

I get null in alert in the console.

the assignment group is a reference field.

I updated the script as suggested but still getting same issue.

In the logs getting undefined when I do gs.info for the variable AG and in the client side getting null

So something is not right.
See below my updated code.

Script include:

if ( found ) {
						gs.info('HR AG match: ' + grAssignmentRule.getDisplayValue('group'));
						gs.log('HR AG match: ' + group);
						AG = grAssignmentRule.group;
						return AG;

client script:

	function getResponse(response){
		g_form.showFieldMsg('assignment_group',response,'info');
	
	
	}