I have wriiten a UI policy where when state is in progress then assignment group and assigned to should be mandatory ,and i have written a another UI policy if state is Assigned then make assigned to as mandatory [please see description]

[snow34]

so when i do state as in progress it's making assignment group and assigned to as mandatory and when i change my state as assigned it's making assigned to as mandatory but when i again change my state as in progress it's making only assignment group as mandatory below are the screen shots for reference i don't know why i am facing this issue 

After when i again to in progress it's only making assignemnt group as mandatory and not assigned to as mandatory

[Voona Rohila]

Hi snow

can you share the UI Policies you configured?

[Sourabh26]

Hi,

This is due to the common field (assigned_to) in both UI policy with different condition.

In this case you need to configure the UI policies as below -

1. UI Policy : Make Assigned to mandatory

Condition - State is one of Assigned, In Progress

Configure UI Policy Action as Below -

Assigned To (Mandatory checkbox as checked)

2. UI Policy : Make Assg group as Mandatory

Condition - State is In Progress

Configure UI Policy Action as Below -

Assignment Group (Mandatory checkbox as checked)

Mark this as Helpful/Correct, if Applicable.

Regards,

Sourabh

[Sourabh26]

Hi,

Can you update on the status of this thread. 

In case the above solution worked for you then mark it as Helpful/Correct to close this thread.

Regards,

Sourabh

[Rupali1]

Hi Snow,

  Please refer the below link it might be helpful .Please mark this correct or helpful if applicable.

https://community.servicenow.com/community?id=community_question&sys_id=4ab6d651db7298106621d9d96896...

Thanks,

Rupali B