Script not returning the parent value of cmdb_rel_ci record

[gjz]

We have a catalog item that is a request to update a CI.  One of the requirements for the catalog item is to display the current values of the CI and it's relationships for two specific classes of CIs (servers and applications only).  Displaying the CI's current values is working, but displaying the relationships is not.

Using a specific CI that I know has a relationship with an application and a server, I created a really simple script to see if I can find why - and it's because the parent field doesn't return a value and I don't understand why.

In the above screen shot, you can see the parent CI doesn't return any value, but I know there is one, I checked the xml for the record; it exists. 

Does anyone know why I can't access the parent value from cmdb_rel_ci?

[SanjivMeher]

It should work. Can you also try a.getValue('parent')

[AshishKM]

Hi @gjz ,

Your code is perfectly fine and it should print the parent CI's sys_id the only possible caused i can think about the read access on that CI table to you or other users who are using the catalog item.

Check the read ACL on that parent class, being an admin if it's not visible to you it means some other restriction in place.  Also check if this same parent is visible to you in list view from cmbd_rel_ci table.

-Thanks

[Tai Vu · Accepted solution]

Hi @gjz 

In your script, the line number 6 you're using comma instead of plus.

Let's try my adjustments below

gs.print('parent ci: ' + a.parent);

Or

gs.debug("parent ci: {0}", a.parent);

Cheers,

Tai Vu

[AshishKM]

omg , good catch.