- Navigate to the ServiceNow instance.
- In the left-hand side filter navigator, type "sys_ws_operation.LIST".
- This will open a list of all the Scripted REST Resources in the system.
- Apply a filter on this list where 'Script contains incident'.
- This will filter out all the Scripted REST Resources that have scripts related to the 'incident' table.
- Review the scripts of these filtered records.
- Look for any scripted inbound web service that is written for incident creation on the incident table.
- If found, you can use this web service for incident creation.
- If not found, you may need to create a new scripted inbound web service for this purpose.
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