Scroll bar is missing

[yandp]

Hello all, i have this description field .

Some user can see the scroll bar, some cannot . 

Any idea what happened? 

Any advice will be really appreciated. Thank you.

[Aman Kumar S]

Did you check if it happening for different systems or browsers?

[yandp]

yes, i get user to access from different browser, still they see no scroll bar.

Thanks.

[Chandu Telu]

Hi,

As Aman said it may be issue browsers or slowness of internet of other users can you connect with them understand what is the issue (browsers or slowness of internet)

If ServiceNow Issue Check the below link it will help you

https://community.servicenow.com/community?id=community_question&sys_id=a1144fe5dbd8dbc01dcaf3231f96192e

https://community.servicenow.com/community?id=community_question&sys_id=b7505729dbdcdbc01dcaf3231f9619da 

Thanks

Chandu Telu

[yandp]

Hello all, 

Thank you for the sharing.

after a few tryout, find it related to the  ACL.

if the user not able to "write" that field, the scroll bar is invisible.

however, when a document in closed state, it should not be editable, how to make the scroll bar available?

Hope to hear from you. Thank you.