SCTASK is automatically closed complete by the system .

[vikas shukla]

Hello Everyone,

we saw the few sample ticket which was automatically closed complete by the system , but there was no scheduled job or business rule for closed the tickets.

When i checked the Flow which was attached with the item , there was no any action which is related to close the task . 

1.Anyone provide any solution to me to solve this issue.

2.How to find the transitional data in system logs.

Thanks & Regards,

Vikas 

[Community Alums]

Hi,

Can you share your workflow which is attached to the SCTASK here please.

[vikas shukla]

Hi Sandeep,

There is no flow context attached to the SCTASK.

Thanks,

Vikas

[Community Alums]

Can you share some screenshots of your task please.

[Jorn van Beek]

There are OOTB business rules that can close task. Note these dont have to run on sc_task but on sc_req_item or sc_request. they also make use of a script include therefore they are easily missed with most filters