SCTASK work notes copy into other SCTASKs within the same RITM

[patrykprejs]

Hi all,

I have an issue where currently any work notes put in a SCTASK copy across to any other task within the same RITM, the Tasks could be closed already but the update made in 1 of them will copy over to all the other SCTASKs in that specific Request.

This has never been an issue prior but as of the last 6 months this has been noticed, I am not sure what may have changed.

Is there anything I could do for this not to happen? I am thinking that it may need a new BR but I am still learning scripting and would appreciate any help.

The attached screenshot just shows the two comments I left, these two comments will copy across to the RITM which is fine but also to all the other TASK within.

Thank you.

[SanjivMeher]

Check the Business Rule on SCTASK. Someone might have added a code to copy the notes to other tasks.

[patrykprejs]

Hi Sanjiv,

The only code I could find in the SCTASK business rules to do with the Work Notes would be the below this is to Copy work notes to RITM:

(function executeRule(current, previous /*null when async*/) {

    var compare,task_worknote2,task_worknote,ritm_worknote2,ritm_worknote;

    task_worknote = current.work_notes.getJournalEntry(1);

    //Remove timestamp and name from additional worknote

    var regex= new RegExp('\n');

    var i = task_worknote.search(regex);

    if (i>0)

    {

    task_worknote2 = task_worknote.substring(i+1, task_worknote.length);

    }

    var ritm_gr = new GlideRecord('sc_req_item');

    ritm_gr.addQuery('sys_id', current.parent);

    ritm_gr.query();

    if(ritm_gr.next())

    {

    ritm_worknote =ritm_gr.work_notes.getJournalEntry(1);

    //Remove timestamp and name from additional worknote

    var i1 = ritm_worknote.search(regex);

    if(i1 > 0)

    {

    ritm_worknote2 = ritm_worknote.substring(i1+1, ritm_worknote.length);

    }

    compare = task_worknote2.indexOf(ritm_worknote2);

    if(compare == -1) // If No match found

    {

    ritm_gr.work_notes = task_worknote2.trim();

    ritm_gr.update();

    }

    }

    })(current, previous);

I don't think it has any reference as this is the Business Rule for the SCTASKs to also get the comment, is there anything else I could check or do?