SCTask

[yoli1]

Hello team when adding a close comment to SCTask it show as created by Sytem rather than user creating the comment

[Peter Bodelier]

Hi @yoli1,

How are you adding the comment when close notes are filled?

[yoli1]

@Peter Bodelier Hi this is my BS :

(function executeRule(current, previous /*null when async*/ ) {

    var item = new GlideRecord('sc_req_item');
    item.get(current.request_item);
    item.close_notes = current.close_notes; //set close_notes to requested Item
    
    item.update();

})(current, previous);

i also get this error :

the weird thing is when i'am trying to do the exact BS on another instance it works fine

[Peter Bodelier]

Hi @yoli1,

This is only setting the close note. There is something else setting a comment as well.

The error is not related to this as far as I can see.

[yoli1]

@Peter Bodelier i have also this BS that sets comments 

(function executeRule(current, previous /*null when async*/) {

var item = new GlideRecord('sc_req_item');
item.get(current.request_item);
item.comments = current.comments.getJournalEntry(1); //Get last journal entry
item.update();

})(current, previous);

but the comment i added was a close note thats why i provided the bs related to close notes