One of the group shouldn't be visible for logging REQ and also for reassigning also shouldn't visibl

[NikhilKumaK]

Hi ServiceNow Team,

We have a group, which has 6k users in it. By mistakenly the user reassigned to this group and it trigger mails to all users. We have to disable this group for all catalog items and once it created REQ, RITM, SCTASK also the group shouldn't be visible to pickup

Regards,

K Nikhil Kumar

[Mark Manders]

Start with unchecking the 'include members' field on the group record. That will prevent email sending to the users in the group so it can't go wrong in the future.

Next to that: make it of a type that is not included in any assigning of records. If your assignment groups are of type ITIL and you have the reference qualifier on assignment group on tickets set to 'type contains ITIL', the group won't be visible if don't add ITIL. 
If the members of that group shouldn't be allowed to see catalog items, you need to create user criteria to exclude the group.

[G Ponsekar]

Hi @NikhilKumaK ,

To prevent users from manually picking this group for future assignments, create a reference qualifier on the Assignment Group field for task-extended tables.

1. Navigate to System Definition > Dictionary.
2. Search for the dictionary entry for assignment_group on the Task table.
3. In the Reference Specification section, add a Reference Qualifier that excludes the problematic group by its sys_id. The qualifier should look something like this:
   active=true^sys_id!=<sys_id_of_the_problematic_group>
4. Important: This step prevents the group from appearing in assignment group lookups for all task-extended tables (REQ, RITM, SCTASK, Incident, etc.), assuming you do not have more restrictive qualifiers on child tables.
5. Note: Use dictionary override on Assignment group field and update the reference qualifier if you only want to restrict to RITM, REQ and SCTASK

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Thanks, GP

[Ankur Bawiskar]

@NikhilKumaK 

You can follow approach mentioned by @Mark Manders  

If my response helped please mark it correct and close the thread so that it benefits future readers.

[M Iftikhar]

Hi @NikhilKumaK ,

To prevent the large group from appearing in assignment group fields on catalog items and related tables (REQ, RITM, SCTASK), create a dictionary override on the assignment_group field for these tables. Use an override reference qualifier to exclude the group, for example:

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.