search function not working

[Nani6]

Hi,

I am facing with an issue that...........The search function in ServiceNow is not working as expected. When I search by username or user ID it only bring up the user account and not all requests/incidents for a particular user. When I search by incident or task number it brings up the ticket information. Pls anyone assist me.

Thank you,

Shrikanth

[J_Sukhsagar]

Hello Shrikanth,

The reason user facing the above issue with the global search is that you need to set the text_index for the number field.

For further understanding please refer to: Introduction to Searching - ServiceNow Wiki

Administering Global Text Search - ServiceNow Wiki

Configure text indexes for tables

You will have to text index the Number field in Task table to get all the Tickets associated with the user.

Regards,

Sukhsagar

[chanukaV]

Hi @J_Sukhsagar ,

Can you provide updated links to given ones. I'm facing same issue.

Thank you