Hello Everyone,
I have a requirement to search knowledge articles whose Configuration Items (CIs) match the service offering on the incident form.
By default, the search matches the short description. I have created a custom field "KM Service Offering" on the incident form which stores the Service Offering value.
However, I still see that articles are being searched based only on the Short description.
How can i configure the search to consider both the Service Offering and the short description, either together or separately ?
Please find the attached screenshots for the reference.
Thank You!
