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Out-of-the-Box Solution for Approver-Creator Communication in ServiceNow Approval Process

Background: We have an approval workflow configured in ServiceNow where approvers need to request additional information or clarification from the ticket creator before making an approval decision for a custom table record.Requirement: I'm looking fo...

Question

need help to add a new CMDB class in interceptor page to create new Nutanix CIs

Below are the classes need to add, i can see these Classes are already there when checking with table.list, but when open cmdb_ci.list --->create new--->then the classes not visible(attached screensort), kindly help how to get these classes. Nutani...

Question

Resolved! PIR for normal incidents

We have a requirement to make PIR (post incident report) to be available for normal incidents. I installed MIM plugin and modified the UI policies and other script to make this happen. Now this works as expected in the backend. But I want to make the...

Question

User Group

While assigning a group to the user im seeing this error. Why

Question

Building ServiceNow apps via Claude Code and the ServiceNow SDK

Vibe Coding with Claude Code + ServiceNow SDK This is a series of short episodes (around three minutes each) that walk you through building native ServiceNow apps from your terminal using Claude Code and the ServiceNow SDK. Each episode covers one ...

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Record producer in workspace

How to add a record producer as form in workspace.

Question

Resolved! target.setAbortAction(true)--Default Transform Map Insert/Update Behavior

Hello ,I have a script-only Transform Map in my import process. However, despite being script-only, the Transform Map still performs automatic insert and update actions on the target table, following its default behavior.To prevent this, I am using t...

Question

Does any one have Parsed XSLT and generated PDF In servicenow

We have a requirement where we have XSLT structure and like to Parse the values on to the XSLT and generate PDF. Do any one have worked with XSLT in servicenow and cerated certain PDF ?

Question

Display text in Create New Article view

When a user selects "Create New Article", display clear, read-only guidance for each Knowledge Base showing its Objective, Intended Audience, and Eligible Contributors. This information appears contextually beside the Knowledge Base selection field, ...

Question

Unable to Save On-Call Shift Template Due to Time Validation Error

Hi Team,I am working on creating an on-call shift template with a weekly rotation that is intended to start every Tuesday at 11:00 AM CST.However, I am currently facing an issue while configuring the shift timings. When I set the shift start time as ...

Question

How to trigger playbook when specific record producer is used

I´m trying to trigger a playbook everytime a specific record producer creates a record on table X. Only the records from this record producer can trigger this playbook (not all of the records in this table) and no other playbook should be triggered f...

Question

Odd ACL locking out inactive Users from List

Short back storyI inherited this instance, and the previous admin did a lot of blocks on items, so I am untangling it as we goWe have a Remove User request formthere is a reference field that looks at the user tablethis is not limited to those that a...

Question

Resolved! How to remove standard from the article template in newyork?

I wanted to remove the standard option from the select article template under knowledge category . Please help me .!!

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Personal Developer Instance
Scripting and Coding
User Interface (UI)

How to handle retry policy if a MID server is down when a flow action (AD/powershell) is executed

Hi Team, We encountered a scenario where we were calling an AD spoke (Powershell) action when the associated MID server was down, and the flow failed with the MID server down issue.Could you please suggest for retry policies for such cases. Thanks!

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Resolved! Update Sprint Duration

How Did i change the default Sprint duration from 14 to 21?

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