Search "Assigned to" or "Name" in the CI Reference Field on incident

[ChrisWing]

I am trying to figure out if this is doable but thus far haven't had much success.  In our last ITSM we were able to search the CI field on the incident and it would return not only the Name but also find any potential names in the Assigned To field.  

So from a new Incident in the CI field, we can either search for "PC-105" or "Chuck Norris" who is assigned that device.  I appreciate there is a potential in certain cases users have multiple devices assigned to them.  Getting fancy having it return possible matches where the correct one could be selected would be ideal.

[Viraj Hudlikar · Accepted solution]

Hello @ChrisWing 

Check out this video and do configuration over your required field, I believe the field is of type reference.
https://youtu.be/wXfHen0ROk0?si=zSxfZuOlk7lXmFBL

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Dr Atul G- LNG]

Hi @ChrisWing 

You need to the attribute in CI Reference field. 

[ChrisWing]

Thanks for the assist from both, I used Viraj's solution in this case.  Thanks.

[Dr Atul G- LNG]

NO problem @ChrisWing  

The only difference is that was video and mine was screenshot .