Selecting multiple email client template for email client

[karanshah]

I have a set an email client on a security table (sn_si_incident).

I can create multiple "client template" to customize what the email client fields will look like. 

However there is no way to select which template to use when you click on the email icon. 

I followed few links but not very clear 

https://community.servicenow.com/community?id=community_question&sys_id=d4288b6ddb1cdbc01dcaf3231f9619c2

[shawna]

This blog documents the detail on how to use different email client templates based on field values:

https://community.servicenow.com/community?id=community_blog&sys_id=2cccee25dbd0dbc01dcaf3231f961971

[SanjivMeher]

You can't use multiple Email Client template for a table. You should only create only Client template.

If you want to give the assignee option to select a template, You should configure Quick Messages, which would give a group or individual to select a quick message.

[SanjivMeher]

Please mark the answer closed if it is fine with you and close the thread

[Lavlesh Garg1]

This is actually pretty simple without Snow giving an out-of-the box option (probably intentional):

Let's say you have 3 client templates on incident table called:

1) p1-template1

2) p2-template2

3) p3-template3

Now, what you need to do is create a custom choice field on Incident table, let's say called 'Email Template' and have 3 choices in it e.g.

1) P1 Notification

2) P2 Notification

3) P3 Notification

Now, all you need to do is set conditions in the client template (if conditions field is not visible on the client template form, please add it). So, on first client template, condition would be 'Email Template = P1 Notification' and so on.