Self Service Portal : Custom font file download upon login

[amitpawar31]

Hi All,

We have implemented a requirement to reflect custom fonts in Self Service Portal using the attachment option. The custom fonts are reflecting appropriately throughout the Portal.

But we have come across an issue for some users, wherein if they try to login to the Self Service Portal, the custom font file gets downloaded for them. After clicking on the Login button it takes them to Native ServiceNow UI with Self Service Portal landing page embedded in it.

While some users are able to login perfectly fine, they do not get any font file downloaded when they try to login and they are directed to the Self Service Portal landing page.

Please can you help if you have come across such an issue. We are on Helsinki version.

nathanfirth

Regards,

Amit

[Santosh Kumar16]

Hi Mike,

Above link is not accessible for me. could you please post the steps for solution.

Thanks in advance.

Santosh

[Mike Similon]

Hello, 

Please try this link: https://serviceportal.io/using-custom-fonts-service-portal/

Best regards, 

Mike