Self service view for end users

[mdsannavulla]

Hi All,

When I am opening incidents module from Self service application menu it is redirecting to self service view (even though I have admin role). Why it is working like this and where it is defined.

I checked the business rule "incident functions" it is defined based on role, then as per this for admin role it should redirect to default view right?

[Gurpreet07]

OOB the users with role view_changer can switch between different views. You could configure this for other roles as well.

System Properties --> UI Properties

List of roles (comma-separated) that can switch views on forms and lists: