Hi Team can any one please help me on this issue , Discrepancy is observed in resolution SLA's . Below are few incidents references Reopened incidentsINC0057547 SLA Defination Reassigned incidentsINC0070816 can anyone please help me on this
I have created a database view with these 4 tables metric definition, metric instance, incident and task sla. I got the report which I was expecting but the reports shows with duplicate records From the above screenshot it should show only 1 time, Ho...
one-time binding syntax(::) not wokring in the code<span class="glyphicon glyphicon-time" aria-hidden="true"></span> <span>{{::data.updated}}</span>
We have a portal where I am trying to add some quick links to the taxonomy. In this case I am adding in "System status" however that is not coming up on the mega menu of the portal. When I go to the "Advanced Portal Navigation" I clicked on the "Syn...
Hi! I have a Script Include, see below. I have a client script on a catalog form where I can type something in a text field and the text will be sent to the script include for querying. It shows "unhandled exception in GlidesAjax" error. But what'...
I want to Dotwalk value in Account table and need to assign that value to a field. Currently the value is not coming I tried to map the field like u_account_manager:responseObj[i].account.u_account_manager in thebelow script var requestBo...
Hi all. Has anyone managed to trigger SMS notifications via REST messages using a third party SMS provider that isn't Twilio? Or can someone point me in the right direction for determining how messages are sent from the notification record to the ema...
Hi, I have a catalog item with 12 variables. When 2 of these variables are selected one approval group gets a request to approve. The other 10 variables are assigned to a different approval group. The problem I'm having is the workflow will run based...
We have restored attachments from ar_sys_attachment table but everything is corrupted with size as 0 bytes. Any idea why it was not available.
I'm trying to populate the assigned to task based on assignment group manager and other custom fields.For example, I put that group on the catalog task assigned group field:And this is my actual code, but I'm getting several errors when the workflow ...
Hello I am trying to create a database view to collect the values of a record producers variables that are create an hr task. However many of those variables are references so the "value" field on the question and answer table are displaying as sys i...
Our team is constructing several dashboards for a client. This requires limiting accessibility to these dashboards to certain users and groups and further reducing visibility of certain reports depending on the security clearance they have been grant...
Hi, I am trying to get the user's sys_id by using user's username. But I can find a proper way of implementing on API docs or in Google. I am using REST api to consume SNOW api. Guidance would highly appreciate.
We have our filters set up to create entity types using the departments within a business unit. Business unit "Finance" consists of departments "Payroll", "Accounting" and "Treasury".Therefore, entity type "Finance" consists of entities "Payroll", "...
Hi All, Can we add more countries into the dropdown for mobile number in a user record?e.g. Can I add India here?I know that entering the phone number in the correct format will show India, but is there any way I can show it on the list as well?
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