I have created new Business rule which is Before Insert to populate the Business Application field in cert_task table and it is working when I'm checking the update check box and If I update any thing on cert_task but it is not working when the new...
Hi everyone, I’m currently facing two challenges with the getMessage function while using it in an on-submit client script for a catalog item in Service Portal. I’d appreciate your guidance on these issues. Issue 1: Asynchronous Behavior of getMess...
Hi SN Community! Our client wishes to have the Risk Assessment window pop-up right after a normal change has been created (saved for the first time). Since the Service Operations Workspace is being used in this situation, this action is more complex ...
Hi All, I want to display the multirow variableset variables in the list view of RITM for a specific catalog itemIs it possible? @Ankur Bawiskar
The ISSO for my environment is capturing logs that show the Guest User attempting to communicate with the ECC. And his logs show the Guest User attempting to impersonate. Our Guest User account is deactivated. Therefore, are there any Out-of-the-B...
I am working on creating a flow in ServiceNow for a catalog item request and need some guidance on handling email replies from an external reseller. Here’s the scenario:A catalog item request is created, and I need to capture the catalog variables. (...
We have a requirement to integrate SailPoint IdentityNow with ServiceNow. We've installed the app from the ServiceNow app store.Could you please share any documentation regarding the setup and configuration of the required fields? We want to ensure o...
Hi All, We have integrated ServiceNow to Azure AD and all the users are coming from Azure AD to ServiceNow. One thing I am unable to understand is, I deleted one user that are coming from Azure AD in sys_user.list table, so as per my understanding ...
Hi there, i hope someone can help us with the following. We have a legal requirement to hide the agent from the case submit, case details / conversation area and Closure task to accept resolution. So all area's where the employee can see the agent na...
I am working on extracting the sysparm_targetCompanyID from a UI Page URL.Here's the setup: I have two UI Pages. The first UI Page serves as a dashboard displaying a grid of cards, with each card representing a customer. When a card is clicked, it re...
Hello! I am still learning the ins and outs of ServiceNow and just had a question I was hoping could be answered. - I have a string field on Table X called 'Return Reason' - When the user inputs a value for that field and saves, I am trying to get th...
Hi, how can I hide the 'submitted' and ' screening' state in process flow if 'U_tag = enhancement' and show it if u_tag = project? i have tried with ui policy script but don't work
We created the Cost Center ID column in the staging table for an import from Workday as a floating point field and it needs to be a string. But we need to keep the column name the same. How can we delete the column and then add a new column with a ...
Hi, I am wanting to hide certain states on the process flow based on the Change Model. For example, here in our company we have information changes, that does not require approvals. I want to hide the Assess, Authorize, Scheduled, and Implementatio...
