Higlighting a row based on whether the vip flag icon is visible on sc_task listview
Is there a way to highlight the entire row of a record that has VIP flag in a column in servicenow within the requested_for column?
Forum Posts
How do I change the message 'You do not have sufficient privileges to access this knowledge item'
How can I change the message 'You do not have sufficient privileges to access this knowledge item' to 'The article <article number> has been retired.' when user tries to access a retired article. I have updated the message in macro 'kb_view_cannot_re...
UI Script works in Dev but not executing in Prod
The script below works in Dev but for some reason is not executing when I moved it to Production. What am I missing? (function() { //alert('click ok'); var ECpilotUser = new GlideAjax('global.getUserInfo'); ECpilotUser.addParam('sysparm_name...
Resolved! I want to hide specific portals when accessed from mobile devices.
Dear Expert Please tell us. I want to hide or disable access to only certain portals when accessing the Employee Center from a mobile browser.I want to create a user criteria to meet this in the portal availability settings.What table should we use t...
Update to Asset Table field (state) is causing updates to associated Configuration Item
I have a custom that holds some fields data from alm_hardware, cmdb_ci for assets.SO I have business rules on those tables for updates. The alert calls a script include function that gathers data from these two tables and write them to the custom tab...
CMDB Query / duplicate rows
Hi Gurus,I have a CMDB query that is the source for a report, it appears each time the query executes it doubles the number of records found on the report. Is there a way to return the distinct records or at least the latest result set, not includin...
Cross scope privilege
Hi guys, can someone please help me? I have a scoped application and on one table I have an application menu module ,,approvals,, which refers to Approval table in global scope sysapproval_approver. I need for fulfiller to be able to modify and read ...
Columns are not visibile in filter sections during creation of dashboard
Hi Im new to serviceNow. I have a requirement of creating dashboard in serviceNow.I have created few custom tables based on these tables i'm gonna create a Dashboard.I need to apply a filters to the charts as well as dashboard.Im not able to see the ...
Twilio Integration with ServiceNow to make Call Recordings
Hello Community,I have successfully configured CTI integration with Twilio using a paid Twilio subscription, and it's working fine. However, I am currently facing an issue with call recording.Could someone please assist me in configuring the call rec...
Resolved! Inbound email action - Issue with Deleting Outlook Signature Images After Copying Attachments
Hello All, I have implemented an Inbound Email Action to copy attachments from email replies to the corresponding engagement record. While this is working as expected, it also copies Outlook signature images (typically less than 18 KB) along with the...
Sys Translated Text Table
I have a problem with translating, in Quiz table (setting language is set to Italian) if I try to make a copy from an existing quiz, the quiz name will be start with(copia di ....) and then I change the name to be for ex. (Test) If I try to switch la...
Resolved! Hide impact card on the Incident form in SOW
Hello ServiceNow experts, please help on how to hide this impact card on the Incident form in Service Operations Workspace -
Script Include Return Types and OOP Concepts in ServiceNow
Hello community, I have a couple of questions about script include return types in ServiceNow:Return Data Types: When writing a script include, what type of data should we ideally return when the script include is called from the client-side (client ...
Service Operations Workspace Lists Ribbon
Does anyone know what drives the security behind this part of the workspace (see image), or which ACL it would be? I am currently trying to set up access for users without the itil role. I have access to the workspace and homepage working, but they...
Object-Oriented Principles in ServiceNow | A Guide for Architects & Developers
Introduction: Why Object-Oriented Programming (OOP) Matters for ServiceNow Architects & DevelopersAs ServiceNow architects and developers, we often deal with complex workflows, redundant scripts, and difficult-to-maintain logic. Without a structured ...