Hi All, We have a requirement that, update incident create inbound action to search for email from this sender received in the last 4 hours with target table of incident. if more then 20 found, do not create record and do not allow to continue proces...
Hi experts , I have been trying to setup a graph using performance analytics and it is showing only three months data even when period is set to one year and frequency in source is set to monthly . I Have created a widget , indicator and source for t...
Currently, the variables in the Multi-Row Variable Set (MRVS) are read-only. I need to be able to edit or delete some of the variables in the MRVS after submission. Please help
Hi Experts, We have checkbox variable on group table i.e. u_approval. We want to have if script in workflow which will check if employee_name is member of group having u_approval as true. If yes the if check activity output should be yes orelse no. I...
I want to show all the change details under My Task. on service portal it is visible but on esc portal it is not visible .Like how everything is visible on sp portal . same i want in esc portal . please help me with the solution.
How to create dependency between 2 interactive filters eg we have an interactive filter to select user ,on selection of user the state interactive filter should populate data based on the data populated on the reports that is if report on dashboard g...
I have a requirement that a problem record should be created automatically once the incident is closed. So i have achieved it by creating a flow. Case 1- When I create a problem directly from the Problem module, the process flow executes fully, and a...
Hi All, Can someone help me to understand that how to do event mapping between simple list and dropdown in app engine studio(UI Builder) as i would need to filter the records in simple list based on the selected value in the dropdown? Your help is ap...
I have a urlstring as below. I want to fetch sysparm_query value from below in background script but I am facing issue. var urlString = 'https://buildtoolsdev5.service-now.com/rm_story_list.do?sysparm_query=epic.numberINEPIC1099615%2CEPIC1099607%2...
Hi Team, I have a requirement create a approval flow 'create Known error article ' under the problem ticket. Please find the below attachment. can someone help me on this how to achieve this. Thanks
Please help. I created a Flow for one of our Catalog Item where once it's approve it should create a Catalog Task.However, it is not working as expected. When I am logged in as admin it works but when I impersonate another user that is not admin it i...
Hi,My requirement is - The scheduled job should run the check computer login date(check_in), if the checkin date exceeded 30 days from the current date, the system will trigger event for email notification.if the checkin date exceeded 35 days, the sy...
I wrote a ATF for the test steps to check the impersonate User won't able to see the record in ServiceNow. I followed the steps 1. Impersonate 2. Open an Existing record. When I run the test the user can't able to see the record because of the ACL bu...
Hello All,I am facing the issue when I add Release (related list) to the Project form then, Planned start date and Planned end date on Project form are getting locked (read only). I have checked BR, UI policies, etc. but unable to find solution.Pleas...
Hi all,I have a requirement that would need to get the inherent risk score from the Risk Assessment [sn_risk_advanced_risk_assessment_instance] table. But the inherent_risk field on that table is already calculated and multiplied by the likelyhood. H...
