Send attachments via worknotes to user

[maryc]

Hi,

We have an inbound email action for the end user. Once the email is received , the incident is created automatically. We want the ability for the help desk to add comments and send attachments to the user so that they receive in their email as part of this incident.

Any idea how it can be done?

Thanks

[Tony Chatfield1 · Accepted solution]

Hi, OOB attachments are not automatically shared via email, and the simplest solution would be to use email quick message functionality to add the attachment and email to client at same time.