Send Email Event parm 1 contains recipient

[jinwoolee]

Hello, when emailing through the event queue, if the email address is the same as the trigger user's email, I don't get an email. How can I set it up?

[Dinesh Chilaka · Accepted solution]

Hi @jinwoolee ,

Here the issue is When we check the Event param1 contains recipient,we need to pass the sys_id of the user as the param1.

But in your script you are passing email Address of the user ,make that small change in your script,

var gr = new GlideRecord('sc_req_item');
    if (gr.get(ritmId)) {

       // var gr2 = new GlideRecord("sys_user");
     //   gr2.get(gr.request.requested_for.toString());

        //var emailAddr = gr2.getValue("email");

        event = "krfton.pickup.ready.ko";

        gs.log("emailAddr : " + emailAddr);

        gs.eventQueue(
            event,
            gr,
            gr.request.requested_for.toString()
            ''
        );

 If my response helped, mark it as helpful and accept the solution.