Send email notification from Runscript in workflow?

[snuser09]

I would like to send meail notifcation from the runscript(workflow). I wrote below code but doesnt seem like working. Should something be configured before doing that? how to send variables.

Basically I am doing SOPA call, when SOAP execution fails, I would liek to send an email with form varibales? 

Edit:added below screenshot

 

Thnak You

[sachin_namjoshi]

You need to use gs.eventQueue() method from run script to send email notification.

https://developer.servicenow.com/app.do#!/lp/new_to_servicenow/app_store_learnv2_automatingapps_madrid_generating_events?v=madrid

Regards,

Sachin

[Alikutty A]

You have not pasted any code? You can create a new event for your notification and call it from any server side scripts to trigger your notification.

[asifnoor]

Hi,

Trigger an event from workflow. And configure your notification to listen to that event.

Check this article which explains how to trigger notification using events.

https://community.servicenow.com/community?id=community_article&sys_id=81a40d6adb1b2300b1b102d5ca961...

Mark the comment as a correct answer and helpful if it helps.

[snuser09]

I created event in workflow activity and email notification. Called it from code. It didnot work

Attaching: event,workflow and email notification

Code to call event

var response = sm.execute();
var status = response.getStatusCode();
if(status != '200'){
alert("cannot put ticket in pinnacle");
}
gs.eventQueue('sc_req_item.sendEmailToPinnacle',current);

Can anyone help why is it not working?