Hello,
I (ServiceNow system administrator Version: Xanadu) have a workflow that consists of two parallel tracks, one creates two sequential records, sends an email, and creates a third action; the other has an if statement before conditionally creating two sequential records. In one version of this workflow, many instances of the flow failed at the Send Email action because the workflow was running as the Users with the itil and catalog_admin roles (See Figure 1).
| Figure 1: Failed execution of workflow due to Send Email action. |
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The next version of the workflow uses a Fire Event action to trigger a Requested Item Notification (see Figure 2).
| Figure 2: Workflow with Fire Event action for sending email |
How can I re-launch the failed workflows? I would prefer to not use the "Test" button in the Workflow Studio. I am aware that a new instance of the flow will create duplicate tasks, I am working on a separate mitigation for that.
I am surprised there is not a section of 'gotchas' or a FAQ on catalog item templates and which actions require which roles and common things to avoid; but I suppose not every implementation leaves ACLs and roles at the factory settings; so maybe that's not possible. I seem to be learning to manage our catalog items and workflows by trial and error, so any additional help, pro tips, etc would be appreciated.
