Send email notification only one hour later

Erlan01 · ‎06-06-2024

I have the following situation. When a user attach a first document, send the email only 1 hour later, and if other documents are attached within this period, consolidate the documents into a single email, so that the applicant does not receive several emails from attachment.
I'm trying to do this with flow designer, but it's not working.
Any Ideas of a simpler way of doing this?

SebastianKunzke · ‎06-06-2024

Hey,

You should be able to do this via a flow, that has the trigger condition "Attachment Created". Based on that you have to look up other attachment records, that are created for the same record, by the same user and within the last hour.

If you cannot find an additional attachment you will wait until one hour is over. Afterwards you will send the notification. In any case an attachment is found no additional action will be done.

For a better error handling you should validate, if the user did delete the attachment in the meantime to not send him a summary without any attachments.

I hope that answer helps you.

Kind regards

Sebastian

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Erlan01 · ‎06-07-2024

Hi Sebastian, thank you very much for your return and for all your help.
You were correct about the notification, so I changed it to send when triggered.
Another point, is about the "count". It was necessary to put "count" >= 0, due to the need to trigger the notification if the task had or didn't have attachments, so I put count >= 0.
And it's working properly.

Thank you very much.