Send email to wish list item requested user
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-22-2024 04:15 PM
Hi Experts,
Requirement - Send mail notification to user who has added catalog item in "Wish list"
As per OOTB ficntionality any end user can add thier catalog item in "Wish list" so that they can comeback and add further details then submit the form.
Now requirement is to send email notification to those users who has added thier catalog item in wish list to movite/remaind them to complete the catalog item/form.
Questions
1) How to achieve this requirement?
2) Is ServiceNow storing wish list items/record anywhere in backend?
Many thanks,
NS

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-22-2024 04:45 PM
You can refer the response in below thread. Looks like it is stored in the sc_cart table with cart name as Saved Cart.
https://www.servicenow.com/community/developer-forum/wish-list-table-name/m-p/1428704
You can query this table and then trigger notifications.
Please mark this response as correct or helpful if it assisted you with your question.