Send email with attachments

MMKK
Tera Expert

‎03-24-2019 03:24 AM

Hi All,

I have a requirement where on a certain field , I would need to send an email to a user with certificates for Int and QA environment.

What is the best way to achieve this. I have below questions:

1. Does Service Now support sending certificates like these.

2. These are static certs which dont change. Where should I place them in email.

 

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asifnoor
Kilo Patron

‎03-24-2019 11:18 AM

Hi,

The best way to send attachments is to use notification and send a link to the attachments. It is not recommended to directly attach the files to the mail. ServiceNow by default send it as a link.

Refer to these links 

https://www.servicenowguru.com/scripting/send-email-notification-attachments/

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/notification/concept/c...

Mark the comment as a correct answer and also helpful if it helps.

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