In utilizing the OOB Reminder table and related list to enable end users to create manual reminders on the sc_task form against the follow up field added to the sc_task form.
I was wondering if it was at all possible to create a manual reminder that will go to the task's assignment group instead of the user, as it can be referenced on the reminder record as task.assignment_group. Ive created a business rule that adds a reminder 4 hours before the follow_up date once that date has been set on the sc_task as it is now, however certain groups utilize the group email address rather than individual members and I would like their reminder to go to their groups mailbox.
Any help would be appreciated (FWIW, Ive already contemplated using events with proper parms, wanted the reminder process to be in the hands of the agent setting the follow up and was looking for an effortless solution)
