Send Notification from ServiceNow to Team Channel group

[Nikita Gupta1]

Hi All,

I want to send notification from ServiceNow to teams channel group in Microsoft teams. I have added the channel email address in "who will receive" section but I am not able to achieve this functionality.

Notes- This email address is not added in User table in ServiceNow.

Thanks in advance

[Community Alums]

Hi @Nikita Gupta1 ,

Firstly, You need to use the Microsoft Teams spoke on Integration Hub.  The currently recommended way to do this is via Flow Designer which recognizes the spoke and can have a trigger action based on the comment being added.

Just to clarify, you need to be using Virtual Agent in ServiceNow for the Virtual Agent Teams chatbot app plus all users need to manually link their Teams account to their ServiceNow account before they can receive notifications from the Virtual Agent. It's an easy two-click process, but unfortunately it can't be done automatically so you'll need to ensure users do that.

Possible via two apps provided by ServiceNow "Now Actions" and "Virtual Agent"

[Community Alums]

Hi @Nikita Gupta1 ,

[Community Alums]

Hi @Nikita Gupta1 ,

[bekfro]

@Community Alums 

Would you happen to have any specific directions on how to set up the action to send to MS Teams channels?  I have notifications going to the caller / assigned to, etc, just need some direction on sending the notification to a channel.  For example, if an Incident is assigned to a group in ServiceNow but not a user I would like the notification to send the a group channel. 

Thanks!