Send Notification to SCTASK Assignment group When any comments added to RITM

[Ravichandra2]

HI All,

I Have a requirement to send a notification for Assignment Group of catalog task, When there is any update on Related RITM. Can Anyone Please help me on this.

Thanks,

Ravichandra G

[Maddysunil]

@Ravichandra2 

You can write After update business rule, and you can call eventQueue method to trigger notification:

below is the Business rule script:

(function executeRule(current, previous /*null when async*/) {
    // Check if the assignment group has been updated
    if (current.assignment_group != previous.assignment_group) {
        // Get the related catalog task
        var catalogTask = new GlideRecord('sc_task');
        catalogTask.addQuery('request_item', current.sys_id);
        catalogTask.query();
        if (catalogTask.next()) {
            // Send notification to the assignment group of the catalog task
            var assignmentGroup = catalogTask.assignment_group;
            gs.eventQueue('sc_task.assigned', catalogTask, assignmentGroup, 'notification');
        }
    }
})(current, previous);

Create this event sc_task.assigned in event registry then use it in notification.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[xenot94628]

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