Send Push Notification only when a record is updated not inserted

Nataliia_Lova · 4 weeks ago

Hi community,

I have a problem with the "When to send notification" condition.

I configured it using no-code, but the notification is also triggered when a new record is inserted (I need only when updated)

Here is what I have:

Dr Atul G- LNG · 4 weeks ago

Hi @Nataliia_Lova

Please check if any other email is configured in the same table

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Nataliia_Lova · 4 weeks ago

Yes, several push notifications are configured in the same table.

Dr Atul G- LNG · 4 weeks ago

And if any notification is triggered with the same condition, the email will go to the user.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Nataliia_Lova · 4 weeks ago

There are no notifications with exactly the same conditions. I deactivated all other notifications and left only this one active, but the result was the same.