Send Push Notification only when a record is updated not inserted

[Nataliia_Lova]

Hi community,

I have a problem with the "When to send notification" condition.

I configured it using no-code, but the notification is also triggered when a new record is inserted (I need only when updated)

Here is what I have:

[Dr Atul G- LNG]

Please check if there is any configuration in the Flow, Workflow, or related events."

[Bhuvan]

@Nataliia_Lova 

It is possible that match conditions & run time values are not working as expected and you can enable logs to check how the status of these fields are changed for a sample record of insert/update.

Alternative, try to create event on table.record update and fire the notification on 'Event is fired'. This would be a better option for your requirement.

https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/new_to_servicenow/app_store_le...

Thanks,

Bhuvan

[Shashank_Jain]

@Nataliia_Lova ,

Go to System Logs > Emails.

In the list view, filter by the Target Table (the table on which you created the notification) and sort the Created column from Z to A.

Check which notifications are triggered right after the insert.
Open the record — there you’ll see the specific notification that was sent.

If this helps, please consider marking my answer as helpful/accepted — it motivates me to stay active in the community and also helps others find relevant solutions more easily.

Thank you!

[Nataliia_Lova]

There are no logs for Push Notifications