Send Quick Message (sys_email_canned_message) from Flow Designer
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‎04-21-2022 03:15 AM
I'm new Flow Designer but REALLY loving it. I am setting a process for dealing with inbound emails to improve our automation. One of the requirements is for the user to be able to specify a "Quick Message" that can be sent in certain situations.
I've got the flow to return the name of the canned message via a "Look Up Record" step but I can't figure out how to actually send it. My guess is that I need a script but that's something else I can't figure. Any help would be greatly appreciated.
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‎04-21-2022 03:55 AM
As an indicator of just how intuitive the Flow Designer is, I have been able to design an action after watching a few minutes of a YouTube video. It gets the specified message from the sys_email_canned_message table and also the email address of the caller ID.
That might not sound like much for someone who has been using Flow Designer for a while or who has a grounding in scripting, but, for me, it's a huge step forward.
Just need to work out how to get the message from the canned message record, populate it and then send it.....Give me 10 minutes....;-)
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‎07-15-2024 12:24 PM
Hi, Were you able to do this? If yes, can you please share what steps did you follow? Thanks!
