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Send reminder on due date

miro2
Mega Sage

Hi,
I want to check if setting the field "When to send (days)" to 0 means the notification reminder will be sent on the due date. My requirement is to send a reminder email 3 days after the HR Task has been created. So, my configuration looks like the following.

HR Template

miro2_0-1694080665134.png
HR Task

miro2_1-1694080792745.png

 

 

1 ACCEPTED SOLUTION

@miro2 

what I am saying is reminder is sent before the date is reached and after the date usually it's escalation

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@miro2 

reminders are usually sent before the date and not after the date

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 
Thanks for your reply.
How should I approach this? What if I set a longer due date, for instance 6 days, and adjust the "When to send (days)" to 3 days? This means reminder will be sent 3 days after HR Task creation (based on my configuration).
Is this solution acceptable, or is there a better way?

@miro2 

what I am saying is reminder is sent before the date is reached and after the date usually it's escalation

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader