I'm running into an issue with a Flow Designer approval reminder/escalation process and I'm hoping someone has seen this behavior before.
Original Flow
- Triggered when an approval record is created.
- Conditions:
- Approval state = Requested
- Source table = sc_req_item
- Sends 2 reminder notifications.
- If the approval is still pending after 2 additional days, it automatically rejects the approval.
Recent Change I was asked to enhance the process so that instead of immediately rejecting the approval, it would:
- Escalate the approval to the approver's manager.
- Send 2 reminders to the manager.
- If the manager still doesn't respond, automatically reject the approval.
The Problem For some reason, when the escalation occurs, the approval is being reassigned to the manager and immediately auto-rejected at the same time.
Looking at the flow execution, the activities that should update the approval state are marked "Not Run." I highlighted those Update Record actions with a red rectangle in the screenshot.
Because those actions never execute, I'm confused about what is actually causing the rejection.
What I've Checked
- The original flow has been deactivated.
- I reviewed Business Rules and couldn't find anything that would be updating the approval state to Rejected.
- The rejection appears to happen during the escalation path even though the state update activities show as Not Run.
Has anyone encountered similar behavior where a flow path is skipped but the record is still updated? Any suggestions on what else I should investigate?
