Send SLA about to breach Notifications to Assignment Group as well some team members

[SNOW ADMIN]

Hi All,

I want to configure some Notifications for SLA About To Breach for Incidents as well as Catalog Tasks, which will trigger to the Assignment Group who is currently working on the Ticket and also to some specific users as well.

Can anyone let me know how to configure the same?

Thanks

[AbdulAzeez]

You can Percentage ${business_percentage} which gives you the Business Elapsed Percentage.

Please Mark it as Correct based on the impact

Abdul Azeez

[SNOW ADMIN]

I tried adding but its coming in terms of number instead of Percentage.

Can you please suggest me how to show the subject line message in Percentage?

Thanks

[AbdulAzeez]

Can you tell how you are testing ?

Basically the event generates once the Workflow triggers 25% Percentage / 50% Percentage / 75% Percentage once these activity triggers your Event will generated and at that your Percentage will be the same i.e 25%/50% or 75% it pulls the current percentage value thats why you are getting 3.89 percentage for the above screenshot Request because the current request was not completed 25% percentage of the breach time.

Once Elapased time reaches it displays the correct value. Try to test with the request which was elapsed 50% / 75% then you can get the correct percentage.

[Ni_a Sy]

Is there anything on the table that i will change the value so i can check at my outbox the notification?

[AbdulAzeez]

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