Send SLA about to breach Notifications to Assignment Group as well some team members

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SNOW ADMIN
Kilo Contributor

‎02-14-2019 12:12 AM

Hi All,

I want to configure some Notifications for SLA About To Breach for Incidents as well as Catalog Tasks, which will trigger to the Assignment Group who is currently working on the Ticket and also to some specific users as well.

 

Can anyone let me know how to configure the same?

 

 

 

Thanks

 

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AbdulAzeez
Mega Guru

‎02-14-2019 12:22 AM

SLA Notification are designed OOB in Workflow Default SLA Workflow. Navigate to Workflow Editor and search of Default SLA Workflow and you see the Activity as Create Event open after last SLA Percentage timer activity as shown below.

 

 

find_real_file.png

 

 

Once you pen the Create Event you can the users in the Parameter 1 & Parameter 2 sections as shown below:

 

find_real_file.png

 

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Abdul Azeez

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Ni_a Sy
Tera Contributor
In response to AbdulAzeez

‎10-12-2022 05:57 AM

How can I test and check the outbox the notification?

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