Send Test Email Button: Is there any out there?

Marshall Day · ‎02-03-2017

Hello All.

I have been performing a lot of email notification upgrading for proper look, feel and presentation on many email display devices (phone, computer, different programs). I have just over 130 different email notifications that I am going through. I would like to be able to send a test email (same as when you add a new printer to your computer, select Print Test Page) of the notification I am working on without having to create any INC/CHG/PRB in the system. I already know the email trail works and only want to see the changes made and how it displays.

Is this something that others have come across or have heard of?

Any comments would be greatly appreciated.

Marshall

Marshall Day · ‎02-07-2017

Regarding this issue I have been in contact with many Service-Now experts and have received excellent information and guidance.

Service-Now does not allow email notifications to be forced sent from the email notification page. The final discussion with Robert Fedoruk was very illuminating, although disappointing, as I really wanted to create this ability in my Instance. Suffice it to say, if you are dealing with many email notifications, and you need to send them out, be prepared to create many firing events.

Thank you all for responding and providing your insights. I greatly appreciate them all.

Marshall Day

View solution in original post

Martin Kemp · ‎04-02-2025

Maybe this will help you?

The "Test This Notification (To Me)" one sends the email to the current user. The "Test This Notification" version displays a UI Page in a GlideModal window allowing the user to select up to 3 users to send the email to:

https://www.servicenow.com/community/developer-blog/quot-test-notification-quot-tool/ba-p/2273542

Part of the Developer Toolbox Series.  Available as a separate Update Set on Share.