Sender is not Trusted, bypassing script

[Smashley]

I have just set up various Inbound Email Actions in my DEV instance.   However, there are senders that send us email, that ServiceNow has decided are not trusted.   I have looked everywhere on the Wiki and in my instance, but I am unable to find any settings to TRUST certain senders to send email into the instance.   This has nothing to do with user creation, and all that, as these Inbound Actions set the same caller every time an email from that sender is received.   I have attached one of the errors.   Has anyone seen this or know of a work around??

[harikrish_v]

Check if this user is added in this email property:glide.pop3.ignore_senders, Also check if the property value for glide.user.trusted_domain is *

You can type sys_properties.list in the left nav and search for these properties.

Thanks & Regards,

Hari

[Smashley]

Thanks, but I already checked those properties.   The senders are not in the glide.pop3.ignore_senders list, glide.user.trusted_domain is blank, and glide.pop3readerjob.create_caller is set to False.

[harikrish_v · Accepted solution]

Give trusted domain value as *. Also just clear the instance cache once you have changed the property before testing.

Thanks & Regards,

Hari

[Smashley]

Thank you, that did the trick!   Wish they would add some more description in that property to say something like "this doesn't apply only to creating users"!